Return & Refund Policy
RETURN & REFUND POLICY
1. AGREEMENT TO THIS POLICY
By placing an order on www.Maison Cévoria.com you confirm that you have read, understood, and agreed to this Return & Refund Policy.
You agree to follow the return procedures outlined below. In case of disputes or chargebacks, this policy and all related order information may be used as evidence.
2. RETURN ELIGIBILITY
You may request a return within 30 days of delivery, provided that:
- The item is unused, unworn, and unwashed
- The item is in its original condition and packaging
- The product shows no signs of damage or excessive use
Returns that do not meet these conditions may be refused.
3. RETURN PROCESS
To request a return, you must:
- Email us at info@Maison Cévoria.com within 30 days of receiving your order
- Include:
- Your order number
- Reason for return
- Photos (if item is damaged or incorrect)
- Your full name and address
Wait for return instructions before sending your item.
⚠️ Returns sent without approval may not be accepted.
We strongly recommend using a tracked shipping method, as you are responsible for the return shipment.
4. RETURN SHIPPING
- Return shipping costs are the responsibility of the customer
- Returns must be sent to our designated warehouse (address provided after approval)
- We are not responsible for lost returns without tracking
5. REFUNDS
Once your return is received and inspected:
- Refunds are processed within 7 business days
- Refunds will be issued to the original payment method
We reserve the right to refuse refunds if items do not meet the return conditions.
6. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, contact us within 48 hours of delivery at:
info@Maison Cévoria.com
Include:
- Order number
- Description of the issue
- Clear photos or video
If approved:
- We may offer a replacement or refund
- In some cases, a return may not be required
7. LOST OR UNDELIVERED ORDERS
If your package is lost in transit:
- Contact us with your order details
- We will investigate with the carrier
If confirmed lost, we will provide a replacement or refund.
If a package is:
- Refused
- Unclaimed
- Returned due to incorrect address
We may deduct shipping and handling costs from your refund.
8. CANCELLATIONS
You have the right to cancel your order within 30 days of receiving it, in accordance with EU consumer laws.
However:
- Orders cannot be cancelled once shipped
- You must return the item after delivery to receive a refund
To request a cancellation before shipment, contact us at:
infosiennavalence.com
9. CHARGEBACKS & DISPUTES
If you experience any issue, please contact us first.
We are committed to resolving problems quickly and fairly.
In case of a chargeback, we may provide supporting evidence such as:
- Order confirmation
- Tracking information
- Communication history
Unnecessary chargebacks may delay resolution.
10. IMPORTANT INFORMATION
- Returns are not free of charge
- Items must meet hygiene and condition standards
- We are not responsible for delays caused by shipping carriers or customs
11. CONTACT
For any questions regarding returns or refunds:
Email: info@Maison Cévoria.com
Website: www.Maison Cévoria.com